Report a Security Vulnerability

If you discover a security issue in our products, please contact our security team immediately via email: contact@lubluelu

Response Process 

Confirmation

We will acknowledge receipt of your report within 1 business day.

Status Updates

You will receive weekly updates on the investigation progress.

Resolution Timeline

Critical vulnerabilities: Resolved within 30 days with updates released on our Support Page.

High-risk vulnerabilities: Resolved within 60 days.

Note

Avoid public disclosure before confirmation. 

Security Update Policy 

lubluelu is committed to providing security updates for the following supported products until December 31, 2028: S1000, L50 MAX, SL60D, SL68, B40, B40 PLUS, L15, L15 Ultra, L20 Ultra, L20 MAX, SL60 PLUS, and SL60 MAX+