Shipping and Delivery Policy

Shipping Information

Read the shipping information of lubluelu carefully to know how your order is dispatched, how to track your shipment, and what the ownership, terms and risks are.

Where We Ship

Orders typically ship within 24-48 working hours after purchase.Orders placed on lubluelu official website can be shipped to the following countries and regions:

Shipping Area	Warehouse Location	Shipping Methods	Estimated Delivery Time
Europe	Germany Warehouse	DHL, GLS, GC	2-7 Business Days
Europe (Remote Areas）	Germany Warehouse	DHL, GLS, GC	5-10 Business Days
UK/IE	UK Warehouse	DHL, EVRi, Yodel, Others	2-5 Business Days
AU	AU Warehouse	AUPost, GC, Others	2-5 Business Days
USA	USA Warehouse	USPS, UPS,	2-7 Business Days

Note: We generally ship with Standard Shipping. Orders to remote areas would take a little longer to be delivered. Please note that the delivery time depends on the address specified for the order.

Any delivery date given by us is our best estimate only, and lubluelu cannot be held liable for any loss or damage suffered by you due to any reasonable or unavoidable delay in the delivery of your order.

Shipping Fees

It’s Free Shipping on all orders.The total sum listed in checkout is only the money you need to pay for the product(s).

Tracking Your Order

Once your order has shipped, you will receive a notification email with your tracking number and carrier details. You can track your order through this page: Track Your Order.

Please note: If your order includes both products and accessories, they may be shipped separately. You may receive multiple packages and tracking numbers.

Will I be charged extra fees?

There is no need to bear additional duties and taxes when purchasing goods from the official lubluelu store.

Can I change the delivery address of my package after it has been shipped out?

Unfortunately, once an item is in transit, we are unable to modify the shipping details. However, you may submit a cancellation request while the order is still pending shipment; once we approve the request, we will contact you to obtain the updated delivery address.

Notes:

If the wrong address is provided by the customer, and this leads to the package being lost or otherwise becoming unrecoverable, the customer shall bear the loss. lubluelu will not replace the order or issue a refund.

What are the benefits of the optional Worry-Free Delivery coverage?

Protect your order against shipping issues and enjoy hassle-free resolutions. Worry-Free Purchase Protection offers peace of mind by covering your order against unforeseen shipping problems.Visit this page for details: Worry Free Delivery

If you have purchased "Worry-Free Delivery" and your package is accidentally damaged or lost, you can quickly submit a claim by visiting this page: https://resolve.seel.com/

Ownership, Terms and Risk

All orders will be dispatched within two business days EXCEPT your pre-order(s). Please refer to the specific estimated shipping date for the pre-orders item(s).

Please ensure your address details are correct as once the parcel is on its way we cannot re-direct it. All orders will only be dispatched to the address given at the checkout. It is your responsibility to check and verify. Should any loss be incurred due to the input of an incorrect address or a fraudulent transaction, you will be held responsible as the sole bearer of the pecuniary loss.

Note: Please do not enter any PO Box address, which your package can’t be dispatched to by any express.

Normally the orders that have been shipped out (you have received the tracking number or your order status is completed) cannot be cancelled. If you have to refuse delivery after the package is dispatched from lubluelu due to force majeure, you are subject to the return and refund policies and must pay for the original shipping charges, which will be deducted from your refund.

Please note that you will be required to sign for your package upon delivery. If you are not at home at the time of delivery and do not receive your package, you can contact the delivery company to arrange another delivery.

If you do not contact the delivery company within 5 days after the delivery attempt, they may return the goods to us. A return charge may be assigned to us which may be twice of the delivery cost. If in the case of this happening, we reserve right to ask you to pay the returning charge plus an additional cost for redelivery before we are able to re-dispatch the item to you.

When the goods are delivered you are responsible for checking that the order is complete and un-damaged. You should check the goods carefully for any visible damage and the contents if possible before you accept the delivery. Should there be any damage to the goods at the point of delivery, you have right to refuse the goods and let the delivery person know the reason(s) of refusal. Alternatively you may sign for the goods as ‘UNCHECKED’ at the time of accepting delivery, you meanwhile accept that the order is completed.

If the product(s) you have ordered are not available at the time of placing your order for any reason, you will be contacted by email or telephone within the same or next working day. We will advise you of the estimated delivery time and if this is not satisfactory you will have the right to cancel your order without any obligations and a full refund will be issued.

Following a successful transaction you will be notified when your order has been dispatched and provided with a tracking number, if you do not receive a tracking number within 48 hours of completing your purchase, we ask that you first check your email “Junk/Spam” folder and then contact us.

Further Questions or Concerns

For any further questions or concerns, feel free to contact our customer service team at contact@lubluelu.com